
Frequently asked questions.
What is the history of Ascensio Vintage?
Ascensio Vintage is an online boutique specialising in curated, high-fashion vintage and pre-loved designer clothing and accessories. We focus on sustainable fashion, offering authentic pieces from iconic designers like Chanel, Versace, and Vivienne Westwood, hand-picked for their quality, style, and historical significance. Our origins are in the West Midlands of England, where our owner began collecting vintage pieces as a personal hobby, eventually turning this hobby into a full time job and setting up Ascensio as a business.
Are your products sustainable?
Yes, sustainability is at the heart of Ascensio Vintage. By curating pre-loved and vintage pieces, we promote circular fashion, reducing waste and extending the life of high-quality garments. Our packaging is eco-friendly, using recyclable or biodegradable materials.
How do you authenticate designer items?
We authenticate items through a rigorous process, examining labels, stitching, hardware, and historical design details. Our team cross-references pieces with archival records and works with industry experts to ensure every designer item is genuine.
What condition are your vintage items in?
All items are in excellent to very good vintage condition unless otherwise stated. We provide detailed descriptions and photos, noting any minor wear or imperfections, as these are part of the charm and history of vintage pieces.
Do you offer returns or exchanges?
We accept returns within 14 days of delivery for a refund or store credit, provided the item is in its original condition with tags attached. Due to the unique nature of vintage, exchanges are subject to availability.
How do I care for my vintage purchase?
Care instructions are included with each item. Generally, we recommend dry cleaning for delicate or designer pieces and gentle hand-washing for others. Avoid harsh chemicals to preserve the fabric and historical integrity of your vintage find.
Do you ship internationally?
Yes, we ship worldwide! Shipping times vary by location. UK orders typically arrive within 3-5 business days, while international orders may take 7-21 days. We charge a flat rate shipping fee no matter where you are in the world, however if you have ordered internationally and your country of residence charges you customs fees, that is not covered by us and is to be paid by the buyer.
Can I sell my vintage pieces to Ascensio Vintage?
Yes, we ship worldwide! Shipping times vary by location. UK orders typically arrive within 3-5 business days, while international orders may take 7-21 days. We charge a flat rate shipping fee no matter where you are in the world, however if you have ordered internationally and your country of residence charges you customs fees, that is not covered by us and is to be paid by the buyer.
Can I sell my vintage pieces to Ascensio Vintage?
Yes, we ship worldwide! Shipping times vary by location. UK orders typically arrive within 3-5 business days, while international orders may take 7-21 days. We charge a flat rate shipping fee no matter where you are in the world, however if you have ordered internationally and your country of residence charges you customs fees, that is not covered by us and is to be paid by the buyer.
How can I stay updated on new arrivals?
Follow us on Instagram @ascensiovintage for sneak peeks and exclusive drops. Sign up for our newsletter on www.ascensiovintage.com to get first access to new collections and promotions.